What information do we collect?
Whilst using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Information we collect for the purpose of fulfilling your order made with us includes:
- Full Name
- Billing Address
- Shipping Address
- Order Data
- Telephone Number
- Email Address
Personal Information we collect for the purposes of communications (newsletters, marketing or promotional materials) includes:
- Full Name
- Order Data
- Telephone Number
- Email Address
You may also provide us information by filling in forms on the website or by corresponding with us by phone, email, on social media or otherwise. This includes information you provide when you:
- Sign up to our mailing list
- Register for any loyalty scheme that we offer from time to time
- Request marketing material to be sent to you
- Contact our Customer Support Team
- Enter a competition, promotion or survey
- Send us feedback
Your Personal Information is only used to keep you informed of your order and optimise your experience on our site, your Personal Information will be shared with the payment providers (PayPal, Stripe), delivery companies (Royal Mail, DHL & TNT) and with 3rd party review sites (Trustpilot and Customer Reviews). We will use your email address and telephone number for the purpose of informing you of the progress of your order.
Your personal data is handled in accordance with applicable data protection laws.
Like many website operators, we collect information that your browser sends whenever you visit our site this is identified as ‘Log Data’. Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this information.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that relates to your use of www.sculptprosolutions.com. We will only contact you using this Personal Information if you have given us permission to do so.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of the features on our website.
Links to other websites
Security and storage
As a company that does business over the internet, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online to give you confidence when paying by card. All the information you provide to us is stored on a secure server that is not accessible via the internet. We use 256-bit SSL Software to encrypt your personal data before it is transmitted over a web server when you place an order. For your added security all payment transactions are processed automatically by (PayPal, Stripe), and we are not party to your personal credit card or bank details.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Whilst we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Accessing, correcting or deleting your data
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of our website. If you wish to access or amend any other Personal Data that we hold about you, or to request that we delete any information about you please contact us. At your request, we will have any reference to you deleted from our database.
We only retain the Personal Data collected from a user for as long as the user’s account is active or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Support Team) for as long as is necessary to provide support related reporting only, unless otherwise required by law.
Where we are permitted to send you direct marketing communications, we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.
Do we share information with third parties?
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
- Companies in the Sculpt Pro Group such as Sculpt Pro Aesthetics Ltd, Maps Media, L Creative who may also be involved in providing services to you
- Companies that help us fulfil your orders such as payment service providers, warehouses, order packers, and delivery companies
- Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help combat fraud
- Companies approved by you, such as social media Sites (if you choose to link your accounts to us)
- Competition winners on social media
- Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so